Frequently Asked Questions

Please reach us at info@pilatescenterofchicago.com if you cannot find an answer to your question.

Do I need previous experience to book a Private session?

No, you do not need any previous experience to try a one-on-one session! We want everyone to have the opportunity to experience the mind body connection we offer at Pilates Center of Chicago.

Do I need to bring anything for my first visit?

Nope- just bring yourself, comfortable clothes you can work out in, and some water! Any equipment you need will be provided for you, down to mats and props.

Is there parking?

Yes- there is parking available on N. Ravenswood Ave. It requires a permit Monday - Friday from 8am -10am. If you are parking outside of those hours, parking is free on Ravenswood Ave, however it is competitive so we advise leaving extra time to find a spot. Parking passes are 50 cents and you can purchase them at the front desk.

Do you have reformer classes?

PCC has group equipment classes, which use the reformer and sometimes other Pilates apparatus, like the tower mat or chair. Group equipment classes require instructor approval and previous Pilates apparatus experience. See all of our class options here.

What Pilates equipment does PCC have?

PCC is a fully equipped classical studio (reformer, towers, Wunda chairs, Cadillac, and barrels). We are currently transitioning all our equipment to Contrology by Balanced Body.

How do I book a Private or Duet appointment?

Private and Duet sessions at PCC are booked by appointment over the phone, through email, or in person.

How many people are in PCC classes?

Our goal is for you to get the most out of classes at PCC. In order for us to keep the quality of instruction and maintain a “hands on” approach, Pilates mat classes range from 3-10 clients and group equipment classes are 4-5 clients/class.

How do I sign up for classes?

Sign up online for all studio group classes to reserve your spot in the class. Sign up on the Group Classes page or download the Momence App to reserve your spot in class on the go. Within the class schedule, click on “Book now” for the desired class. Our class schedule is online 24 hours a day for your convenience. You must have an online account with us to register for classes.

Do your classes have waitlists?

Yes! If a class is full, you will be placed on the waitlist. If you are moved into the class, you will receive an email and text confirmation. The studio 24 hour cancellation policy applies once you have been added to the class.

How do I create a Momence account?

To create an account on Momence either download the app in the Apple or Google Play store, or click here to create an account on your desktop.

You can also go to the group classes page and click "Book Now" for a class- Momence will prompt you to enter your information and that will create an account for you. You will need to select the "forgot password" option on the sign in page to finish setting up your account.

Once you have created your new account or logged into your existing account, you may now purchase packages/classes on the PCC Momence Page.

Do services and packages expire?

All packages and single service purchases expire 6 months from date of purchase.

Can I get a refund?

No refunds are given on packages or services. Packages can be transferred.

Do you have gift cards?

Yes! You can do this a couple of ways:

Contact the studio to get set up with a giftcard and receive a PDF gift certificate.

Or you can click here, choose which service you'd like to gift, and select "Gift this to a friend" on the left side of the screen.

Studio Policies

Cancellation Policy

We have a 24 hour cancellation policy for all scheduled services and classes. We reserve the right to charge a late cancellation fee of the full session amount for any late cancellations. Please email info@pilatescenterofchicago.com or call us at 773.698.6175 with appointment/class cancellations.

Late Arrival Policy

If you are 10 minutes late or more you may not enter the class for both safety reasons and as a courtesy to other class participants and it will be considered a late cancellation.

If you are more than 25 minutes late to your Private or Duet session, the session will be considered a late cancel.

Additionally- All services begin and end on time, regardless of arrival time.

Package Usage

Pilates Mat classes/packages cannot be used towards Group Equipment Classes.

Cellphones

No cell phones! Please turn your phone off or on silent when in the studio.

Client Agreement & Liability Waiver

To view the Pilates Center of Chicago Client Agreement, click here.

To view the Pilates Center of Chicago Liability Waiver, click here.

authorized Demo center

Contrology® By Balanced Body®.

Pilates Center of Chicago is an Authorized Demo Center for Contrology® by Balanced Body®. Click here to purchase Balanced Body equipment and receive a discount on any items purchased through our affiliate link

Since we are an Authorized Demo Center, individuals who are curious about the Contrology by Balanced Body equipment can come to Pilates Center of Chicago to give it a test run!

Contact the studio below to set up a time to get a feel for the equipment.